REFUND POLICY

A legal disclaimer

The information provided on this website, including product descriptions and services, is for general informational purposes only. Allons Organic makes no guarantees regarding the accuracy, completeness, or reliability of the content. By using this website, you agree that Allons Organic will not be held liable for any decisions or actions taken based on the information provided.

Refund Policy - the basics

At Allons, we strive to ensure that you are fully satisfied with your purchase. If, for any reason, you are not satisfied, please review our refund policy for details on how to initiate a return or refund.

Eligibility for Returns and Refunds

Products must be returned within 7 days of delivery to qualify for a refund.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.
Proof of purchase (receipt or order confirmation) is required to initiate a refund or return.

Non-Returnable Items

Products that are opened, used, or damaged by the customer are not eligible for returns.
Any items purchased during a sale or promotional event are non-refundable.

How to Request a Refund

To initiate a return, please contact our customer support at care@allonsorganic.com.
Once your return is approved, you will receive instructions on how to send back the product.
Please note that you are responsible for the shipping costs associated with returning the product.

Refund Process

Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5-10 business days.
Please allow time for the refund to reflect in your account based on your payment provider’s processing times.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at care@allonsorganic.com

Shipping Costs for Returns

Shipping costs are non-refundable. The cost of return shipping will be deducted from your refund unless the product is defective or incorrectly shipped.

For any further questions regarding our refund policy, please reach out to our support team at care@allonsorganic.com.