FAQ

How do I file a warranty claim?

To file a claim, follow these steps: Fill out the Warranty Claim Form on our website. Provide the product code, purchase date, a description of the issue, and attach any relevant images. Ensure that you include proof of purchase with your claim.
What does the Allons Organic warranty cover?

Our warranty covers manufacturing defects in materials or workmanship. This includes any issues with the product that are not caused by user damage, misuse, or normal wear and tear.
What is not covered under the warranty?

The warranty does not cover: Water damage Physical damage due to mishandling or accidents Normal wear and tear (e.g., scratches, colour fading) Damage due to unauthorized repairs or modifications
What will void my product warranty?

Your warranty will be void if: The product’s seal is broken or tampered with Any unauthorized repairs or modifications are made to the product
How can I get an extended warranty?

To receive a 1-year extended warranty, you must register your product on our website within 1 month of purchase. This will extend the standard warranty period by one year.