Question 1

What does the Allons Organic warranty cover?

Accepted Answer

Our warranty covers manufacturing defects in materials or workmanship. This includes any issues with the product that are not caused by user damage, misuse, or normal wear and tear.

Question 2

What is not covered under the warranty?

Accepted Answer

The warranty does not cover:
 • Water damage
 • Physical damage due to mishandling or accidents
 • Normal wear and tear (e.g., scratches, colour fading)
 • Damage due to unauthorized repairs or modifications

Question 3

What will void my product warranty?

Accepted Answer

Your warranty will be void if:
 • The product’s seal is broken or tampered with
 • Any unauthorized repairs or modifications are made to the product

Question 4

How can I get an extended warranty?

Accepted Answer

To receive a 1-year extended warranty, you must register your product on our website within 1 month of purchase. This will extend the standard warranty period by one year.

Question 5

How do I file a warranty claim?

Accepted Answer

To file a claim, follow these steps:
 • Fill out the Warranty Claim Form on our website.
 • Provide the product code, purchase date, a description of the issue, and attach any relevant images.
 • Ensure that you include proof of purchase with your claim.

FAQ